Customized Call Routing specific to your Business
Our Contact Center Solutions help businesses meet and exceeds the service level expectations of their customers, while driving employee productivity and controlling operational costs. Whether you have a large contact center with multiple sites, or are simply looking for a more efficient way of sharing calls amongst a team, we have the solutions you need to manage and grow your business. Our PBX can accommodate any kind of call flow that your business requires.
Why Choose us
Increase contact ratio of your call center by 10 times, Our predictive dialer solutions are Effective for any lead generation process.
Greet your callers with a welcome audio or build a complex IVR system. This Phone system will always work on cloud on your behalf
Advertise your products to millions out there via recorded message, Connect with interested prospects realtime and close deals
We build Fully Customized complex call queues to meet your business demands. However complex your call routes are, we implement them
Tutorials on VICIdial
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Configure Dinstar GSM Gateway with Asterisk, VICIdial, Goautodial & FreePBX
This tutorial explains steps to install and configure Dinstar GSM Gateway in VICIdial, Goautodial, FreePBX and other Asterisk based PBX servers. About Dinstar GSM Gateway: The DINSTAR GSM/CDMA gateway enables providers to directly originate/terminate calls from/to local GSM networks. It is a cost-effective SIP/GSM gateway for SOHO, SMEs and system integrators, and also opens up
June 17, 2024 -
Send calls from DID on a Cell Phone number in VICIdial and Goautodial
This tutorial explains the steps required to send all incoming calls to a DID on a cell phone (Point DID to a cell phone) number for VICIdial and Goautodial. For this tutorial, I will presume that you have successfully added a DID on VICIdial and calls to this DID is hitting the VICIdial server. I
June 17, 2024 -
Repair and optimise Database Tables in VICIdial and Goautodial
It is an ideal practice to repair and optimize your vicidial database every 15 days or so. However, if you get any database crashes, these will be the issues to identify this crash. Session has been disabled Autodial calls not landing to the agents Realtime report not updating properly Agent Error / MySQL could not connect
June 17, 2024 -
Configure Synway GSM Gateway SMG4008 with VICIdial, Goautodial & Asterisk
This tutorial explains steps to Install and Configure Synway GSM Gateway SMG4008 with VICIdial, Goautodial & Asterisk. About Synway GSM Gateway : Synway SMG4000 series GSM/CDMA VoIP Gateway is a multi-functional product used to efficiently realize the smooth transition between mobile and VoIP network With push-pull SIM card sockets for easily installing the SIM cards, it
June 17, 2024 -
Download GOautodial 3.3 Predictive Dialer Installable ISO
This tutorial provides the information on where to download GOautodial 3.3 Predictive Dialer Installable ISO. GOautodial is an open source web based call center system based on CentOS. It automatically installs the GOautodial applications (GOadmin, GOreports and GOagent), Vicidial, Mysql, PHP, Asterisk, Limesurvey and other open source software to have a fully functional call center
June 17, 2024 -
Transfer or Delete Call recordings from VICIdial and Goautodial
In this tutorial, I will explain you the steps to manage and delete your voice recordings in VICIdial and Goautodial server. You must check your server disk storage at random times and when they are full, you will need to transfer or delete the recordings for the proper functioning of VICIdial or Goautodial server. Click
July 15, 2017 -
Download Free VICIdial Manual for Agents and Manager
In this article, I will explain where and how to download Free VICidial Manual for Managers and Agents. VICIDIAL is a software suite that is designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound contact center suite with inbound email support as well. The agent interface is an
June 17, 2024 -
Different Types of Call Center Dialers
This article gives a glimpse of what a Call Center Dialer is and why it is used in Call Centers, an introduction to various types of Dialers : Manual Dialing, Preview Dialing, Predictive Dialing, Power Dialling and Progressive Dialing including the advantages and dis-advantages of each type. What is a Dialer? Dialer is an application
June 17, 2024
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